FAQ
After hours service
Sydney Medical Service provide home visits by qualified doctors. Call Sydney Medical Service on 1300 466 347 or 8724 6300 or visit www.sydmed.com.au to organise a home visit from a doctor.
Home visits
East Sydney Doctors offers home visits for very ill patients or those with a disability. Appointments can be arranged directly with your doctor. Available to practice patients only.
Test results
We recommend that all patients make a follow up appointment to discuss the results of any tests including blood tests and X-rays.
Repeat prescriptions
If the consulting doctor agrees, prescriptions for regular medications can be obtained without booking an appointment. Repeat prescription requests must be made with 24 hours notice either in person, by phone or by letter. A $25.00 fee applies, which is not refunded under Medicare.
Medical certificates
An appointment to see a doctor must be made in order to be issued with a medical certificate - and we regret that certificates cannot be backdated.
Telephoning your doctor
Doctors are available to take calls unless they are in consultation with another patient, in which case your call will be returned as soon as possible.
Privacy and personal health information
All personal health information recorded by your doctor is safely stored and kept strictly confidential. Records are kept up to date and as accurate as possible.
Transferring your medical records to another practice requires your doctor to copy selected relevant material, so a charge may apply (in accordance with recommendations by the Royal Australian College of General Practitioners).
Reminder system
Our practice is committed to preventative care. Your doctor may seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let your doctor or our friendly reception team know.
Emergency care
If you are unwell please ring our reception and ask for an urgent appointment. Many of our doctors have appointments set aside for on the day appointments.
However in the case of an emergency always ring triple 000.
The nearest emergency department is at St Vincents Hospital, 390 Victoria St, Darlinghurst NSW 2010, telephone 8382 1111
